Innosearch’s Shipping and Return Policies

Contents

Shipping-Related Queries

1. What are the shipping costs for orders placed on Innosearch?
2. Does Innosearch fulfill orders internationally?
3. Can I pick up my order in-store?
4. How long does it take to process and ship an order?
5. What should I do if there is a service outage affecting my order?
6. How can I change my shipping information after placing an order?
7. Can I change my shipping or pickup options after an order is placed?

Return-Related Queries

1. What is Innosearch’s return policy?
2. How do I return an item?
3. What is the return and exchange period?
4. How can I check the status of my refund?
5. How can I track my return?
6. Who pays for return shipping?
7. How long will it take to process my return?

At Innosearch, we strive to provide a seamless and satisfying shopping experience for our customers. To help you better understand our policies, we’ve compiled a comprehensive guide to answer your most common questions about shipping and returns.

Questions Regarding Shipping

What are the shipping costs for orders placed on Innosearch?

We offer free shipping on all orders within the United States. Please note that some retailers may exclude Hawaii and Alaska from this offer.

Does Innosearch fulfill orders internationally?

Currently, Innosearch does not support orders from outside the United States. Our services are only available within the US.

Can I pick up my order in-store?

No, Innosearch does not offer in-store pickup options. All orders are shipped directly to the customer’s address.

How long does it take to process and ship an order?

Standard shipping times are typically 2-5 business days. Once your order is processed and shipped, you will receive a tracking number via email.

What should I do if there is a service outage affecting my order?

If you experience any delays or issues due to a service outage, please contact our customer support team at info@innosearch.ai for assistance. We will work to resolve the issue as quickly as possible.

How can I change my shipping information after placing an order?

If you need to change your shipping information after placing an order, please contact our customer support team immediately at info@innosearch.ai. We will do our best to accommodate your request if the order has not yet been shipped.

Can I change my shipping or pickup options after an order is placed?

Once an order is placed, changes to shipping or pickup options are generally not possible. However, you can contact our customer support team at info@innosearch.ai to discuss your situation, and we will assist you as best as we can.

Questions Regarding Returns

What is Innosearch’s return policy?

Items must be returned in the same condition as received, unworn or unused, with tags, and in their original packaging. Returns must include the receipt or proof of purchase. Certain items, such as sale items, gift cards, perishable goods, custom products, personal care goods, and hazardous materials, are final sale and cannot be returned.

How do I return an item?

To return an item, contact us at info@innosearch.ai to initiate the return. Once received, we will send out return instructions including a shipping label and where to send your return. Items sent back without first requesting a return will not be accepted.

What is the return and exchange period?

To request a refund under our money-back guarantee, you must contact us within 30 days of receiving your item. Currently, we do not support exchanges of items.

How can I check the status of my refund?

To check the status of your refund, please visit Innosearch Order Status or contact our customer support at info@innosearch.ai.

How can I track my return?

After initiating a return and sending the item back, you will receive a confirmation email. Your return status is also available on Innosearch Order Status.

Who pays for return shipping?

We offer free returns on all items.

How long will it take to process my return?

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. This process typically takes 3-5 business days. After that, a refund will be applied to your original method of payment. The total time from initiating a return to receiving your refund can vary, but it generally takes about 7-10 business days.

For any additional questions or concerns regarding our policies, please feel free to contact us at info@innosearch.ai. We’re here to help ensure your shopping experience is as smooth and enjoyable as possible!