Shipping and Return Policy – InnoSearch

At Innosearch, we strive to provide a seamless and satisfying shopping experience for our customers. To help you better understand our policies, we’ve compiled a comprehensive guide to answer your most common questions about shipping and returns.

Shipping Policy

What are the shipping costs for orders placed on Innosearch?

We’re happy to offer free shipping on all orders within the United States, Canada, the United Kingdom, and Australia. Please note that while most of our partner retailers participate in free shipping, a few may have specific exclusions or regional restrictions, which will always be clearly stated on the product page before checkout.

Does Innosearch fulfill orders internationally?

Yes! InnoSearch currently supports orders from customers in the U.S., Canada, the U.K., and Australia. Shipping times and availability may vary depending on the seller’s location, carrier handling, and destination. Most orders typically arrive within 3–7 business days after being shipped, while international deliveries may take 10–20 business days.

Can I pick up my order in-store?

At this time, InnoSearch does not offer in-store pickup. All orders are shipped directly to your provided address through our trusted carrier partners.

How long does it take to process and ship an order?

Orders are generally processed within 1–2 business days once payment has been confirmed. After your order ships, you’ll receive a confirmation email with your tracking number and estimated delivery time.

How do I track my shipment?

Once your order has shipped, you’ll receive a shipping confirmation email
that includes your tracking information. You can also log in to your InnoSearch account anytime to view your order status and track your shipment’s progress in real time.

What should I do if there is a service outage affecting my order?

If you experience any delays or issues due to a service outage, please contact our customer support team at support@innosearch.ai for assistance. We will work to resolve the issue as quickly as possible.

How can I change my shipping information after placing an order?

If you need to change your shipping information after placing an order, please contact our customer support team immediately at support@innosearch.ai. We will do our best to accommodate your request if the order has not yet been shipped.

Can I change my shipping or pickup options after an order is placed?

Once an order is placed, changes to shipping or pickup options are generally not possible. However, you can contact our customer support team at support@innosearch.ai to discuss your situation, and we will assist you as best as we can.

What should I do if my order is delayed or missing?

If your order doesn’t arrive within the expected delivery timeframe or you experience issues with your shipment, please reach out to our Customer Support Team at support@innosearch.ai or call/text us at (408) 256-1883.

Return Policy

Free Returns

We offer free returns on all eligible items within the United States, Canada, the United Kingdom, and Australia. There are no restocking fees or return shipping costs — we’ll cover those for you.

Return Window

Most items can be returned within 30 days of delivery, as long as they meet the following conditions:

• The item is unused, unworn, and in its original packaging.
• All tags, labels, and accessories are included.
• The product is not a final-sale or non-returnable item (such as personalized or perishable goods). Some sellers may have additional return requirements, which will be clearly stated on the product page before checkout.

How Should I Package My Return?

• Remove or cover old shipping labels to avoid confusion or delays.
• Use the original packaging whenever possible, or a sturdy replacement box.
• Add padding such as bubble wrap, paper, or foam to protect the item from damage.
• Seal the box securely with strong tape to keep it closed during shipping.

Refunds

Once we receive and inspect your returned item, we’ll process your refund within 5–10 businessdays. You can choose to receive your refund as:

• A credit to your original payment method, or
• InnoSearch Credits, which can be used toward future purchases on our platform.

Non-Returnable Items

For safety and hygiene reasons, some items (like perishable goods, opened
personal care items, or digital downloads) may not be eligible for return. Any exceptions will be clearly listed on the product page.

Damaged, Incorrect, or Missing Items

If you received a damaged, defective, or incorrect item, please contact our support team immediately at support@innosearch.ai or call/text (408) 256-1883.

How long will it take to process my return?

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. This process typically takes 3–5 business days. After that, a refund will be applied to your original method of payment. The total time from initiating a return to receiving your refund generally takes about 7–10 business days.

Contact Us

For any additional questions or concerns regarding our policies, please contact us at support@innosearch.ai. We’re here to help ensure your shopping experience is as smooth and enjoyable as possible!